Refunds and Cancellation
How Meetyn organizer subscriptions, renewal cancellation, seat adjustments and refund requests work.
Effective September 23, 2026 · Version 2026-09-23 · Postly Technologies, Inc.
Before you purchase
Paid subscriptions are sold only when checkout is enabled. The confirmation screen states the organizer quantity, trial terms, renewal interval, taxes and final price. Selecting a quantity on a pricing card does not charge you. Test checkouts do not create real purchases. Keep your receipt and check the merchant identified on it.
Cancel renewal
Use the website or PWA Billing page and the payment-provider management experience to cancel a subscription. Cancellation generally stops the next renewal while retaining access until the end of the confirmed paid period. Cancel before the displayed trial end to avoid its authorized conversion charge. If you cannot reach the control, email support@postly.ai promptly with your billing email and receipt reference so we can investigate. Uninstalling, not attending meetings, deleting a workspace or removing a member does not automatically cancel renewal.
Seat changes
Seat increases display the proposed charge before confirmation and require successful payment. Reductions normally apply at the next renewal; existing members and reserved invitations must fit within the reduced capacity. Removing members does not automatically reduce the purchased quantity. Check the confirmed change and effective date. No automatic refund is promised for unused seats or partial periods unless the purchase terms or applicable law require one.
Request a refund or report a charge
Contact support@postly.ai within 30 days of the original purchase to request review, including your billing email, receipt reference and a brief explanation. Report duplicate, mistaken or unauthorized charges promptly. Do not send full card numbers or security codes. We review the circumstances, offer, service issue and applicable merchant rules; a request does not guarantee approval. Stripe/Link may handle transaction-level support and refunds as the merchant of record. Approved refunds return through the applicable payment channel, and processing time depends on the provider and bank.
Your statutory rights
The request window and ordinary cancellation policy do not limit mandatory rights, including any applicable cooling-off, withdrawal, defective-service, refund or warranty remedy. A more favorable express purchase promise applies to that purchase. Where immediate digital supply requires specific consent or acknowledgment, it must be obtained at purchase. We do not treat general acceptance of these Terms as a blanket waiver of withdrawal rights. Contact us if your location or circumstances give you an additional remedy.
Questions? support@postly.ai